A video has been circulating of a guy getting upset about having to provide ID to pick up his pre-ordered copy of Grand Theft Auto V. A person waiting in the queue to pick up their copy began to film the altercation and, following the incident, uploaded it to YouTube.
The interesting part of the video is when the cashier offers people in the queue the guy’s business card details so they can complain to him about holding up the queue. Nerd rage unleashed.
Over on Lifehacker, Chris Jager wrote:
As we’ve discussed in the past, it’s usually counterproductive for a customer to throw a tantrum, but there’s really no excuse for how this lady responded. Whoever you think is in the right, threatening to hand over a customer’s personal information to strangers is grossly unprofessional. [‘How Not To Deal With A Rude Customer [Video]‘, Lifehacker.com]
Discussion of this particular incident is difficult because — as Jager notes — the video has been edited to remove bits of context, but we can discuss the issue more broadly. A broader discussion once again reveals the troubling and often gendered entitlement culture in the gaming community; a sense of entitlement that websites like Lifehacker encourages.